What is an Admin user?

An Admin user in SELMA is anyone who uses the system in a professional capacity, including teachers, administrators, registrars, finance staff, and management. Essentially, any user who is not a student is counted as an Admin user. This includes staff who only need limited access, such as tutors who just use the system to mark attendance and enter grades, as well as power users who configure the entire system.

What is a student and how are they counted?

Students in SELMA are counted as unique individuals per subscription year based on their enrolment start date. A student who studies across multiple years will be counted once per year they are enrolled. This annual counting method ensures fair billing and allows you to accurately plan capacity as your organisation grows.

Can I change plans anytime?

You can upgrade your SELMA plan at any time to access additional features or capacity. For downgrades, changes take effect at your next plan renewal. Contact our support team if you need assistance managing your subscription or forecasting future capacity needs.

Can you do a data migration from our old system?

Yes. SELMA's implementation team handles data migration from all major student management platforms including Wisenet and others. Your student records, enrolment history, SDR data, ITR records, and financial data are migrated with rigorous accuracy as part of your onboarding. Most New Zealand providers complete the full migration within 4 to 6 weeks.

Where can I see my usage of the system?

SELMA includes a dashboard widget that displays your current usage metrics including storage consumption, total student count, and active user count directly from your dashboard.

Can I customise my plan?

Yes. Reach out to one of our friendly customer success consultants to discuss your specific requirements.

Why is the Swift plan different and how does it work?

The Swift plan is specifically designed for New Zealand short course and fee-paying training organisations such as first aid training, food safety, liquor licensing, or any other short credential course. The plan is designed for providers that want a system that scales with market demand without the full compliance toolset of the higher tier plans.

Does SELMA include SDR reporting in all plans?

SDR reporting for TEC funded providers is included in all SELMA plans above the Swift tier. ITR reporting with direct API integration and no broker required is included in the Professional plan. NZQA compliance tools including records of learning and qualification reporting are included in the Growth and Professional plans.